Algorithms are making life-changing decisions about you—but how do they work?
In 2022, Gene Lokken fell at home and fractured his leg and ankle, a common story for a 91-year-old. After a little over a month, he was well enough to go to physical therapy. The only problem: his insurance company only paid for 19 days of therapy, a shock to his doctors who described his muscles as “paralyzed and weak.”